Support
Something not right? Let's fix it.
Start with the live check below. It asks the server which services are up right now.
Live status
- Checking
Common problems
An upload says it failed
Open the recording in the Archive and read the error. If it mentions transcription, the file may be silent or in an unusual format: convert it to mp3 or m4a and try again. On the hosted version files must be under 4 MB.
The answer says they never talked about it
That is the archive being honest. Search found nothing that answers the question. Try different words (a dish name, a person, a place), or save the suggested question and ask it on the next call.
An answer showed "Removed 1 quote"
Gemma wrote a quote that is not in any transcript, so Legacy Loom took that sentence out. The rest of the answer is still grounded in the recordings. Nothing for you to fix.
The call planner will not show a forecast
It needs at least 8 rated recordings, with some rated 4 or 5 and some lower. Rate recordings in the Archive, or import a call log CSV on the Next call page.
I cannot add or rate anything
The archive is read only without the passcode. Enter it in Settings in the app. It is saved on that device only.
Running locally: Gemma shows as offline
Ollama is not running. Start the Ollama app (or run ollama serve) and check that gemma3:4b appears in ollama list.
Running locally: Atlas will not connect
In Atlas, open Security, then Network Access, and add your IP address or 0.0.0.0/0. An SSL handshake error almost always means the IP is not allowed yet.
Report a problem
Open an issue on GitHub. Say what you did, what you expected and what happened. A screenshot helps.
Open an issue →Report a wrong answer
Include the question, the answer and the citation it gave. Wrong answers are the bugs we care about most.
Report it →Read the docs
Setup, configuration, the API and how answers are checked.
Go to docs →